The level 2 Award equips Individuals with skills our knowledge to excel in customer service roles and effectively handles complaints, Effective communication and interpersonal skills, building rapport And maintaining positive relationships, problem solving and decision-making and using technology for effective customer service. Complaint management is understanding the importance of Effective complaints handling, Active listening an empathy in dealing with complaints, investigating complaints and gathering information, Resolving complaints and reaching solutions and learning from complaints and improving service quality .This award would enhance greater job opportunities and career progression.